Business cases
Aeronautics & Defence

Enhancing and securing your Shared Services Centres (SSCs) performance


Shared services have been deployed for a long time in large group organisations. Today their remit extends to both technical and core business activities. They have become important contributors to company performance.
Their successful use requires an internal customer satisfaction strategy, supporting and leading to continuous improvement in their services.

We help you deploy your shared services

Following mapping of a purchasing portfolio, we designed a new organisation, processes and customer orientated tools
We built Service Level Agreements between an SSC and its customers based on service KPIs and established process and IT tools to manage their performance
After we designed the organisation and relocated its staff, we built and supported the initial steps of the migration plan

72

internal customers location

2 B€

purchasing goods and services

Operations
in other business sectors

Operations
in other business sectors


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