OFFER & CUSTOMER EXPERIENCE
Redesign the customer experience
Meet changing customer and societal expectations through reasoned consumption approaches, real customer attention, and simplicity.
OUR VISION
Customer centricity & agility
We build a systemic vision of your Supply Chain, on extended perimeters integrating internal and external partners. We strive to define and operate efficient and competitive systems, integrating a strong CSR concern. We are driven by a permanent search for simplicity and efficiency through the implementation of the best available technologies.
OUR KNOW-HOW
A collaborative & customized approach
Develop your offer, your products, your services
Rethink your offer, develop the perceived value
Benchmark and be inspired by concepts from other ecosystems
Manage product launches and new products
Improve the efficiency of customer processes
Challenge the organization of the back office and facilitate customer management by the retail teams
Modernize product tracking, inventory management and logistics tools
Simplify processes, from idea to market
Lead customer relations at all points of contact
Increase the fluidity of customer journeys and the efficiency of 360° services
Control customer relations through an efficient back office, data management and CRM solutions
Renovate the after-sales experience
Build an ambitious after-sales service policy, a new customer proposition
Design innovative repair and maintenance services
Organize the reverse Supply Chain and the associated operational system, project the business model
Our insights
Experiences to share
OUR TEAMS
Experts available and committed to your transformation
